LOS ANGELES TIMES CARTOON: Bootlegging the Bootleggers (Apartment Edition)

Home Sweet Sign

Every year in Los Angeles, the city housing department learns that 600 to 700 enterprising urban homesteaders have built “bootleg apartments” without bothering to obtain permits. According to a Times piece by Emily Alpert Reyes, this activity has brought an “unusual alliance of landlords and tenants” who want the city to issue an amnesty for those units that conform to safety codes.

“Landlords argue that many of these nonconforming apartments are perfectly safe. And tenant advocates say they often provide rare patches of affordable housing in a city of whopping rents,” writes Reyes.

Current practice, Amos Hartson, chief counsel and director of legal services at Inner City Law Center, is to “evict tenants and rip out the unit” after they’re discovered. Both sides see this as a waste of perfectly good housing.

Reyes: “The details are still being worked out, but backers say the idea is simple: Landlords could come forwardand fix plumbing, wiring or other issues without enduring a lengthy, expensive process to comply with city codes. Tenants could avoid being displaced from decent apartments.”

Not everyone is cool with this. “If you follow this lawless path, you’d very quickly see the quality of life deteriorate for residents in lawful, permitted apartments,” said Steve Sann, chairman of the Westwood Community Council. “It’s a fiction to say you can cram more people in the same space and nobody loses out.”

Though seemingly novel, there are precedents for retroactively legitimizing living spaces that began outside the normal legal strictures. New York’s SoHo district, now a tony tourist neighborhood choking with high-end boutiques, was populated during the bad old 1980s days by artists roughing it in former industrial lofts, sometimes without running water, much less certificates of occupancy. A “Loft Law” allows people who can prove they’ve been in their now-seven-figure spaces since the “C.H.U.D.” period to keep them. Also in New York, squatters have occasionally been allowed to keep “their” homes — sometimes even collecting city loans to help them make improvements.

In Los Angeles, the police won’t arrest a squatter unless there’s proof a crime has been committed — and he can only be evicted as the result of a civil proceeding, which can take many months. But that’s an ad hoc, not a systemic, policy.

Which brings us to Sann’s point. If anyone can create a bootleg apartment anywhere he or she wants, aren’t those of us who pay rents and mortgages — not to mention real estate taxes — suckers to play by the rules? The median price of a three-bedroom house in L.A. county is $668,000. Wouldn’t it be smarter to set ourselves up anywhere we want, then get legal later?

For this cartoon, I fantasize about moving into the ultimate view, from the top of the Hollywood sign. Because the setting doesn’t have a lot of intrinsic detail, I worked a little harder than usual on the foliage.

LOS ANGELES TIMES CARTOON: Killing My Metrics

Messing Up My Metrics

An investigation by Los Angeles Times reporters found that the “LAPD misclassified nearly 1,200 violent crimes during a one-year span ending in September 2013, including hundreds of stabbings, beatings and robberies.”

Like all police departments, the LAPD strives to reduce crime. The trouble is, it looks like the numerical targets are having an unintended result. Rather than actually reducing crime — perhaps an unrealistic goal given that the economy has been significantly less than stellar for the last six years — there’s substantial evidence that cops are gaming the system by painting a rosier picture than what’s really going on on the streets.

Retired and current LAPD officers complain that the department is encouraging cops to underreport crime and reduce the seriousness of charges in order to meet statistical goals for lower crime: “The incidents were recorded as minor offenses and as a result did not appear in the LAPD’s published statistics on serious crime that officials and the public use to judge the department’s performance,” wrote Ben Poston and Joel Rubin.

Interestingly, the alleged misconduct did not occur across the entire horizon of criminality: “Nearly all the misclassified crimes were actually aggravated assaults. If those incidents had been recorded correctly, the total aggravated assaults for the 12-month period would have been almost 14% higher than the official figure, The Times found.” The effect was nevertheless significant: “The tally for violent crime overall would have been nearly 7% higher.”

The LAPD’s top-down target metrics approach is familiar to anyone who has worked for a major corporation in recent years. Do more with less resources, the directive goes, or else. Most of the time, of course, workers do less with less. Which may what happened here.

Like other government agencies, the police have suffered budget cuts that have hurt the ability of cops to do their jobs. Low starting salaries have made it difficult for the department to recruit new officers. With job growth in the “recovery” puttering along at 1.6% annual growth, long-term unemployment — either an indicator or a cause of crime, depending who you ask — remains high in the Southland.

For cops, it adds up to an impossible situation: harder job, less ability to do it, top brass in thrall to number crunchers insistent that what cops need is the pressure of higher standards. If some members of the force are cheating, you might be able to blame them — but you can’t be surprised.

It reminds me of the teaching test scandals, when California teachers helped their students cheat on the Academic Performance Index scores. It ain’t right. But neither is making impossible demands.

Neel Kashkari Takes to the Mean Streets of Fresno

Will Governate 4 Food

Yes, Virginia, the Republicans are running someone against California governor Jerry Brown. His name is Neel Kashkari.

Kashkari has been virtually invisible throughout what has passed for the campaign. (Not literally. There is no evidence that he has mastered the ability to bend light around himself so as to render his physical form undetectable to the human eye. Just in the media, which has decided that he isn’t worth covering because he probably won’t win. Which is true, since the media won’t cover him. Funny how that works.)

What do you do when the struggle for visibility gets tough?

Publicity stunt!

In what his supporters would likely say was an earnest attempt to showcase the ongoing problem of un- and underemployment in California despite the economic “recovery” — if anyone bothered to ask his supporters — and what everyone else, including pundits, would call a cheap ploy, Kashkari says he spent the last week playacting as a homeless person in search of work.

Seema Mehta of the Times reports:

“Kashkari wrote that he took a Greyhound bus from Los Angeles to Fresno on July 21 with ‘only $40 in my pocket (and no credit cards), a backpack, a change of clothes and a toothbrush.’ He said he planned to find a job. “I am an able-bodied 41-year-old. Surely I could find some work. ‘Kashkari was accompanied by two videographers, who produced a 10-minute video. The footage shows a scruffy Kashkari saying, ‘This has been one of the hardest weeks of my life.'”

All Gen X smirkery aside, I think it’s admirable that any politician, especially a Republican — the difference between Democrats and Republicans is that Republicans don’t even pretend to care about poor people — is drawing attention to the misery experienced by millions of Californians suffering through grinding poverty with no foreseeable end in sight. Sure, Kashkari is a multi-millionaire who could, and did, go home whenever he wanted. But when’s the last time you slept outside to see what it was like? Hell, I don’t even like camping.

So, good on Kashkari.

Still, I have some logistical and logical questions for him.

Like, why Fresno? The economy isn’t that bad there, relatively.

Why forty bucks? Why not $20 or $100?

Did the $5 bus fare come out of the $40?

Did he panhandle? Steal? I would.

Why was a toothbrush deemed essential, but not floss? Was there even toothpaste, and if not, why not, and if so, why wasn’t it mentioned? How about mouthwash? (Note to Gov. Brown’s opposition research team: Kashkari’s commitment to oral hygiene halfhearted at best. 92% of voters say ‘ewww.’)

When the Man Who Would Be Governor approached foremen at Fresno area construction sites, how eager for work did he appear? After all, this was an experiment that would have failed mightily had his able-bodied 41-year-old self been scooped off the mean streets of the Raisin Capital and offered a zillion bucks to run a hedge fund. Did he, full of honesty and integrity, pledge to work hard at low wages with little concern for his personal safety? Or was he all Little Lord Fauntleroy about it: “I don’t do sweat, dude”?

So many questions. I’d ask them all, too. But that would be against the rules. He’s a long-shot gubernatorial candidate and I’m a pundit.

LOS ANGELES TIMES CARTOON: Great Streets? Or Just Gentrification?

Great Streets

 

 

One of the last books published by the modernist author Sherwood Anderson (now known for his revolutionary, transgressive short story collection “Winesburg, Ohio“) was “Home Town,” a WPA-funded 1940 examination in prose and photos of the waning small American town, with its inevitable strip of unpretentious diners, practical hardware stores and other staple businesses around which community life revolved. Even in the late 1930s, the rise of the automobile was expanding horizons, enabling sprawl and killing the intimacy of smaller communities that Anderson, like many Americans, found simultaneously comforting and stifling.

Decades of highway construction drove development away from urban centers all over the country and around the world, but nowhere has that phenomenon been more pronounced than Los Angeles, a city of more than 3.8 million people with such a remarkable absence of a clearly delineated central downtown — “Downtown” itself having become a ghost town at night and, for that matter, during many hours of the day — that it does not contain a highly symbolic target for post-9/11 terrorist attacks.

The Urban Dictionary calls L.A. “a massive tangle of highways and roads, also rumored to contain people and houses.”

For at least half a century, however, Americans have suffered a case of automotive and suburban remorse in the form of angst-ridden cris de coeur in the vein of Richard Yates’ “Revolutionary Road” (1961). A notable architectural reaction against sprawl was/is the New Urbanism movement that began in the 1980s, an attempt to recreate the small-town vibe documented by Anderson by increasing population density in new developments centered around pre-fab mini-downtown business districts that seek to be pedestrian-friendly.

Mayor Eric Garcetti’s “Great Streets” program follows this tradition, though at a scale whose ambitions are currently constrained by a lack of “the money and the space to add the types of transportation that would significantly reduce traffic congestion, such as widening streets or adding expensive mass transit,” write David Zahniser, Matt Stevens, and Laura J. Nelson in the Times.

“In a process the mayor describes as ‘urban acupuncture,’ the city plans to add bike racks, plazas, crosswalk upgrades and other amenities aimed at drawing in pedestrians and attracting new businesses” to 15 thoroughfares.

Some Angelenos are skeptical. Some worry Great Streets will fail, as have similar initiatives attempted by Garcetti’s predecessors. Others worry it will screw up traffic, a perennial problem in the city. Then there are those who worry it will work:

“In Highland Park, once sleepy York Boulevard has become a magnet for an array of middle- and upper-middle class needs: coffee, comic books, vegan ice cream, and $5 donuts. Abbot Kinney Boulevard in Venice, once favored mainly by locals, is now a regional tourist destination with prices to rival Rodeo Drive. Backers of the Great Streets program hope to achieve similar success.”

Overpriced coffee, pretentious deserts and overpriced pastries spell one thing: gentrification, the process of “improving” a neighborhood by driving up rents and expelling long-time residents, many of whom happen to be poor and/or have brown skin. (I’m OK with stores that sell comics, though.)

Aside from inconveniencing poor people and minorities with evictions and forcing them to commute from more distant suburbs to their jobs, gentrification makes neighborhoods strips ethnic flavor and makes them bland. Surely it should be possible to attract pedestrians to city streets minus gentrification — a mix of commercial rent control, curation of businesses and guarantees to long-term residents that they will be allowed to remain over the long run — but it hardly happens after the developers get involved. Given this history, it’s far more likely that Great Streets will become Great Streets for Upscale White People.

LOS ANGELES TIMES CARTOON: Dumbistan

Dumbistan

Silicon Valley zillionaires feel entitled. They like to get everything their way. They order off the menu. Steve Jobs, who famously parked across two handicapped spaces, prompted a note riffing on Apple’s famous advertising slogan: “Park different.” So it was bound to a matter of time — a short time — before they began screwing around with politics, and doing it in their usual brash, short-sighted way.

Timothy Draper made his money the old-fashioned way: his father made a bunch of smart investments that paid off. Like most members of the American nobility, being born at mile 25 ½ in the marathon of life has convinced Draper that he knows best how to cure everything that ails California:

Split the state into six smaller states.

Draper has submitted 1.3 million signatures to state election officials, which allowing for disqualified signatures will probably be enough to meet the 807,615-signature requirement to place his referendum — the Chinese Communist Party would call his idea “splittism” — on the ballot for consideration by voters in November 2016.

California, Draper says, is too big to not fail. With six smaller states governed from six new capitals, he argues, these state governments will be closer to the people — geographically, anyway. Personally, I don’t see the logic. If geographic proximity led legislatures to take better care of constituents, wouldn’t the city governments of state capitals be cleaner, safer and less corrupt than cities and towns further away from legislators’ offices? From Sacramento to Austin to Harrisburg to Albany, however, there is no evidence of that.

Patrick McGreevy writes in The Times:

A Field Poll in February found that 59% of California voters oppose a breakup of the state, Maviglio noted, and the strategist predicted the business community and Democratic and Republican leaders will will campaign against it. “There is no groundswell of support  for this,” said Maviglio. California, he said, “is going to bea laughing stock on [TV comedy shows, including] Jimmy Fallon and David Letterman because of this idea. For anyone considering investment in our state, this raises a question of uncertainty.”

Even if voters approve the ballot measure, breaking up California would have to win approval of Congress, which he said is doubtful. “Is Congress going to give California 10 more senators?” Maviglio asked.

The Republican House? Give Democratic California 10 more senators? Probably not.

So this is a perfect referendum: except for its dubious constitutionality, political unpopularity and almost certain unfeasibility. Which makes me wonder: who are the 1.3 million Californians who signed Draper’s petitions? Sure, I know that voting to put something on the ballot isn’t the same thing as turning up to vote and then supporting a measure. Still, some ideas are so dumb we shouldn’t have to waste our time discussing them in the first place — and this one clearly qualifies.

Which has me thinking: maybe these people need a place all to themselves.

A dumb place.

LOS ANGELES TIMES CARTOON: The Murrieta Blockade

Slippry Slope

 

Hands down, the most asked question asked of political cartoonists is: where do you get your ideas?

To which my first reply is usually some variant of “if you have trouble coming up with complaints about politicians or politics, this probably isn’t the right job for you.” Coming up with ideas, or at least topics, has never been an issue for me or any other professional cartoonist I know.

Like other artists, editorial cartoonists use their outlet to work out their issues in public. Most people get annoyed at the president and other political types. The difference between other people and we cartoonists is that, rather than random grousing over beers, we labor under the illusion that we can actually change things (yes, by drawing funny pictures…so we’re delusional. Whatever.).

Sometimes our cartoons reflect our visceral personal reactions to a news story. This week’s cartoon is an example.

When I first heard news accounts of people in Murrieta, California gathering to block federal government buses transporting women and children detained for entering the United States illegally from entering the town, I assumed the protesters were advocates for the immigrants — well-meaning liberals protesting the shabby treatment, such as being held in prisons for up to two years while awaiting deportation hearings, in inhumane conditions and often without adequate legal representation, suffered by people fleeing economic hardship and rampant crime in Central America and elsewhere.

Upon further investigation, however, I learned that the protesters were actually on the opposite side: right-the feds were cruel to what are, by any sane account, refugees from economic and political violence, but rather that they weren’t aggressive enough in enforcing border controls.

As a leftie, I am unusual. I agree that the border has been left open intentionally, and that it ought to be secured. You can’t call yourself a nation-state without controlling who comes and goes; to the contrary, strong border control is one of the defining features of a functioning nation-state. Also, it’s nonsense to complain that sealing the Mexico-U.S. frontier isn’t feasible. The former Soviet Union had a southern border many times longer than that to control, both to keep citizens in and to keep insurgents from places like Afghanistan out, and possessed fewer resources than the U.S. — yet it successfully managed to keep things under wraps.

I favor a wall, a strong border. But it will never happen. Republicans like the border open because their corporate backers like the depressing effect illegal immigration has upon wages; Democrats know that the legally-born children of today’s illegal immigrants are the Democratic voters of tomorrow. Both parties are in cahoots on this issue.

In the meantime, I can’t view the human traffic across the border, originating in some cases from countries destabilized by American intervention, as anything less than people who need and deserve our help. By all means, complain about the perfidy of a federal government that claims the right to invade sovereign nations on the other side of the world yet pretends not to be able to control who comes and goes from Mexico to California. But please don’t pick on the women and children — and the adult men — who are merely doing what comes naturally: trying to survive.

LOS ANGELES TIMES CARTOON: The Long Trip to LAX

Getting Closer

You don’t need to be a mass transit planner to know that, in a major city, getting people to and from the airport is a major priority. For Metro, however, connecting Angelenos to LAX has become a dream as elusive as single-payer healthcare.

Metro has built 80 stations along 87 miles of track, with 23 more planned, since its founding in 1990. But you still can’t take it to the airport. Year after year, the agency moves ever so closer without connecting the dots — like the Zeno’s paradox in which you repeatedly have to cover half the remaining distance but can never quite finish your journey.

On Thursday the Metropolitan Transportation Authority’s board of directors signed off on a new station on the Crenshaw Line, at 96th Street and Aviation Boulevard. “Officials say the new station will serve as a link to a people-mover system expected to connect a consolidated car-rental facility, a planned ground transportation hub and the LAX terminal area,” Laura J. Nelson explained in the Times.

The thing is — with Metro, there is always a thing — the “people mover” doesn’t exist. Not only doesn’t it exist, it hasn’t been started.

Not only has no ground been broken on the people mover, it hasn’t been approved. And approval doesn’t look like it’s coming any time soon. The MTA board “agreed to proceed with further study” said people mover, leaving passengers a mile and a half short of the terminals.

Yes, Virginia, this be done. Even long-distance trains arrive directly under the terminals at the airports in Tokyo and Amsterdam. But not in L.A.

Budget problems, institutional sluggishness and bureaucratic turf battles have Metro currently scheduled to arrive at LAX proper in 2023. With luck, some predict actual LAX service as “early” as 2020 — but let’s face it: the odds in favor of finishing a government construction job ahead of schedule is roughly equivalent to those of a talented musician winning a Grammy.

And anyway, we won’t care because we’ll be taking our driverless flying cars to our destinations by 2020 or 2023 or whenever.

It may not seem like it, but the MTA board may indeed have a solid plan — and I suggest it in this week’s cartoon. Perhaps they’re hoping to save the taxpayers a few billion bucks by doing nothing, and simply waiting for Mother Nature — in the form of seismic activity — to close the last mile and a half between the newly-approved transit hub and the someday-probably-don’t-know-when people mover.

 

LOS ANGELES TIMES CARTOON: Sick Days as “Job Killer”

Sick Days as Job Killer

There they go again.

Whenever anyone floats an idea that would improve the lives of workers — shorter hours, higher wages, or better working conditions — employers claim they’ll be forced to fire workers.

They’re always wrong. But they never shut up.

The California Chamber of Commerce, which represents business, has elevated this argument to a media event. This year’s annual CCOC “Job Killer” list features 26 bills the organization would like to kill. (Last year, the CCOC killed 35 out of 36 pro-worker bills on its hit list.)

Among the “killer 26” is AB 1522, sponsored by Lorena Gonzalez, a San Diego Democrat. Gonzalez’s bill would guarantee California workers at least three paid sick days a year. (The exact formula is one sick hour for every 30 hours worked.)

To hear employers whine, you’d think that letting employees stay home sick less than one percent of the year — as opposed to dragging themselves to their jobs where they may infect coworkers and customers — would destroy the capitalist system.

Assemblyman Donald P. Wagner (R-Irvine) called the bill an “ill-considered, heavy-handed, one-sided piece of legislation,” Melanie Mason reports in The Times.

A similar law recently went into effect in New York over the objections of the city’s billionaire then-mayor, Michael Bloomberg, who argued that sick leave laws “hurt small businesses and stifle job creation.”

But there’s a problem with the Chamber of Commerce “job killer” talking point: it’s baseless. There’s no evidence that requiring companies to provide paid sick leave hurts business. A year and a half after such a law went into effect in Connecticut, for example, a study by the Center for Economic and Policy Research found that “the impact of the new law on business has been modest…nearly two-thirds said it had led to no change or an increase of less than 2% in their overall costs. About another 12% didn’t know how much their costs had increased.”

“Virtually none [of the companies] reported reducing wages,” the authors wrote. “About 90% did not reduce their workers’ hours; 85% did not find it necessary to raise prices.”

Job killer? Job annoyer, at most.

Meanwhile, Seattle enacted a major increase in the minimum wage, to $15 per hour, prompting predictions that similar wage hikes could spread across the nation. As usual, pro-business extremists are predicting doom. ” Seattle’s economy will be hurt by this policy and so will some low skill workers who will lose their jobs thanks to the people claiming to be helping them,” Jeffrey Dorfman writes in Forbes.

In the real world, however, minimum wage increases have not caused job losses — even in isolated hamlets like SeaTac, Washington, where restaurants and other low-wage employers could seemingly pick up and move a few miles away.

Courtesy of the big business lobby, that’s the screw-the-workers propaganda machine for you. Why let facts get in the way of the eternal quest for an extra buck?

LOS ANGELES TIMES CARTOON: Senators Behaving Badly

Senatorial Rules of Conduct

The motto of California’s State Senate had might as well be changed to homines qui pravis — men behaving badly.

As Patrick McGreevy reports in The Times, three members are currently under suspension due to scandals.

Roderick Wright of Los Angeles County was convicted of voter fraud and perjury for lying about living in his district. Ronald S. Calderon of Montebello and Leland Yee of San Francisco have been indicted by the feds, accused of influence peddling. Yee, who presented himself as a staunch proponent of gun control, has also been formally accused of offering to connect an undercover FBI agent posing as someone in the market for automatic weapons and RPGs with an international weapons dealer.

Smarting from these blows to their reputation, Senate leaders put their heads together and decided to recruit potential candidates from only the most morally upright, self-sacrificing Californians.

Just kidding.

Actually, they really did come up with a solution: a proposed list of 12 “Standards of Conduct” members would be expected to abide by.

McGreevy calls the standards “fairly common-sense.” Which is true. They’re so common-sense as to prompt the question: why do they need them?

Among the highlights:

  • “A Senator or officer or employee of the Senate shall not accept outside employment that is inconsistent with the conscientious performance of his or her duties.”
  • “A Senator shall not use the prestige of his or her office, and an officer or employee of the Senate shall not use the status of his or her position, for material or financial gain or private benefit.”
  • “Each Senator and each officer or employee of the Senate has an obligation to be informed and prepared, recognizing all sides of an issue.”
  • “Each Senator and each officer or employee of the Senate has an obligation to make proper use of public funds.”

Um…duh?

May I suggest Rule 13? “Each Senator shall wear pants, or a skirt, or a pantsuit or other suitable article of clothing as to properly cover his or her private parts when conducting his or her duties in the Senate, with the exception of when nature calls, and then only in a suitable restroom and then with the latch firmly attached so that others may not observe.”

We have finally arrived, it seems, at the stage when it is no longer reasonable to expect behavior that society once considered so standard that it needed neither to be taught nor explained, much less enforced by law. Conflict of interest was always, obviously unethical. Diverting public funds for personal use was always embezzlement, clearly illegal, evidently wrong. Political service was a public trust; while one always had parochial, partisan interests to consider, it was a given that the greater good took ultimate precedence — at least that it should.

You know what would be a better way to improve the ethical standards of state senators than these painfully obvious Standards of Conduct? Subject them to an IQ test. Because if you don’t know this stuff by the time you’re old enough to run for public office, you’re too stupid to serve.

LOS ANGELES TIMES CARTOON: CaliCourts.com

CaliCourt.com

Equal justice under the law. That’s the promise American courts make to plaintiffs and defendants alike. But year after year of budget austerity has forced California’s court system to slash its services so deeply that it has made a mockery of that sacred pledge.

Maura Dolan reports that “recession-driven cutbacks in California’s huge court system have produced long lines and short tempers at courthouses throughout the state. Civil cases are facing growing delays in getting to trial, and court closures have forced residents in some counties to drive several hours for an appearance.”

Backups in the courts are affecting Californians’ love lives: “Clerks in Contra Costa County said they have received complaints from people who divorced and wanted to remarry but couldn’t because clerks had not yet processed the paperwork for judges’ signatures.”

Every cloud has a silver lining. Because so many courthouses have closed, some Californians are automatically getting exempted from jury duty: “In San Bernardino County, the Superior Court has stopped summoning jurors from Needles, making the guarantee of a jury of one’s peers elusive. Because of court closures in the High Desert, a trip to court from Needles can take some residents 3-1/2 hours.”

But it’s still a damned dark cloud.

“We are really on the borderline of a constitutional crisis,” Marsha Slough, San Bernardino County’s presiding judge says. “We have victims who want to give up because they don’t want to testify in criminal trials because of the driving distances and costs.”

Whether you’re fighting a traffic ticket, fending off a neighbor over a property dispute or waiting for a divorce, everyone winds up in court sooner rather than later. And contrary to what conservatives keep saying, starving government institutions of cash doesn’t make them leaner and meaner — it makes them broken and, well, mean, but not in a good way (viz, court employees report that fistfights among frustrated citizens waiting in long lines are a common occurrence…and the extra assaults just cause even more backups in the courts!).

We need a better way. Not a bigger budget — that would solve the problem and reduce unemployment.

No, what we need is to automate the court system! There are, after all, algorithm-based lie detectors that determine whether you’re telling the truth by analyzing a scan of your face. Since California’s courts handle millions of cases each year, a huge database of precedents can be uploaded and used as a basis to help determine the outcome of new and future matters. And we already know from last year’s trouble-free launch of Obamacare that the Internet is the perfect tool for replacing old-fashioned human-based bureaucracies.

What could go wrong?

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