SYNDICATED COLUMN: Why We Hate Them
•
Mistreated Customers Fuel Populist Rage “Populist anger in America is the anger of dispossession,” writes Newsweek‘s Rick Perlstein. “The delinking of effort and reward has become all too manifest. That always makes Americans angry. We do not like to reward those who do not produce.” That’s not it. This is about abused customers. After decades of insults, they can’t believe they’re being made to save companies that treat them like crap. I’m a calm person. Yet my most recent bank statement featured three items that brought my blood to a fast boil. One was a $10 “income wire transfer fee.” A newspaper that publishes this column paid for it by wiring the money to my account. The bank charged me ten bucks–for depositing money! Money that, by the way, they invest in what the banking industry calls “the overnight call float.” The same statement included a $3 fee for using an ATM that belongs to a different bank. Compared to…
Read More