We love computers and other electronics, but — not unlike an addict’s opinion of his dealer — we hate the companies that sell them to us. Now our contempt for Silicon Valley is expanding to include tech workers.
In San Francisco, where locals know the techies best, 30-year-old worker bees are taking as much heat as their billionaire CEO overlords.
Geographical familiarity breeds political contempt.
Just as Zuccotti Park gave birth to Occupy Wall Street’s clarion cry against the predator class henceforth to be known as the Banksters, San Francisco bus stops have become ground zero in a backlash against Big Tech. Oversized SUV-like buses that ferry Google staffers down the Peninsula provoke anger by clogging public transit stops in a city whose crumbling fleet of city vehicles is starved of funding. Private tech company buses have been blocked by protesters who object to gentrification fueled by the soaring rents paid by deep-pocked tech workers. A bus window got smashed. Across the bay in Berkeley, demonstrators even showed up at the home of a Google engineer to hold him to account for his dual role as tech dystopian (he runs Google’s creepy robot car project) and real estate developer.
Save for a window and a few Google worker tardy notices, nothing has been harmed. Days of Rage this ain’t.
Despite the relative mellowness of it all, any hint that American leftism is livelier than a withered corpse prompts establishmentarians into anxious fits that the streets will soon run red with the blood of fattened-on-organic-veal-and-green-smoothies technorati. In Salon, the usually steady Andrew Leonard lectured San Francisco’s dispossessed that street actions like slashing bus tires are “bullshit,” opining that “delivering passionate rhetoric at a public hearing on city policy toward private shuttles is part and parcel of how a democratic society operates.” (Or doesn’t operate, by his very own account.)
“This is a very dangerous drift in our American thinking,” Tom Perkins, an 82-year-old venture capitalist who helped fund the initial launch of Google, wrote in an instantly infamous letter to the The Wall Street Journal, comparing dislike of 1%ers to Nazi attacks on Jews. “Kristallnacht was unthinkable in 1930; is its descendant ‘progressive’ radicalism unthinkable now?” (Note to Perkins: You’re old enough to remember that Nazism was a right-wing movement.)
“With spokesmen like Mr. Perkins,” David Streitfeld responded in The New York Times, “the tech community will alienate the entire country in no time.”
Gallup’s 2011 poll of public perceptions found that Americans view the tech sector more positively than any other industry but that, I think, is not going to last. Because there are lots of good reasons to hate Big Tech.
The root of our contempt for the tech biz is that all our economic eggs are in their basket. Manufacturing is never coming back. Whatever chance the U.S. economy has of recovering from the 2008-09 collapse (and, for that matter, the 2000-01 and 1989-93 recessions) lies with the tech sector. But the technies don’t care. And they’re barely employing anyone.
Facebook has 6,300 employees, Twitter has 2000, Instagram has 13.
The Big Three auto companies each employ between 2.5 million and 3 million workers directly or through subsidiaries and contractors.
It’s not like Facebook couldn’t use more American workers. Because Mark Zuckerberg can never grab enough loot for himself, Facebook does without the basics, like customer service reps. They don’t even have a phone number.
It’s hard to feel warm and fuzzy about companies that don’t hire us, our neighbors or, well, anyone at all.
Or answer the phone.
Fair or not, we feel vested in tech. The average American spends thousands of dollars a year on electronics and tech-related services, including broadband Internet. Objectively, we spend more on housing, food and energy — but those expenditures feel impersonal. Unlike our devices, we’re not constantly reminded of them.
Smartphones, tablets and desktop computers are central to our minute-by-minute lives, serving as a constant reminder of our material support to the digerati.
Every time we pick up our iPhone, we recall the $400 we spent on it. (And the $300 on its once cool, now lame, two-year-old precursor.) This makes us think of historic, extravagant profits pocketed by their makers. We can’t help but remember the over-the-top paychecks collected by their makers’ CEOs, including the incompetent ones. Also popping to the front of our consciousness is the despicable outsourcing of manufacturing to slave labor contracting firms like Foxconn, where abused Chinese workers attempt suicide so often that the company had to install netting around dormitory windows. Charmingly, Foxconn began requiring new hires to sign an agreement releasing the company from liability if they kill themselves.
Not only have Americans been reamed by Big Tech — they know they’ve been reamed. Which sets the stage for big-time resentment.
In the past, wealthy companies and individuals mitigated populist resentment by paying homage to the social contract — i.e., by giving back. Henry Ford paid assembly line workers more than market rates because he wanted them to be able to afford his cars. 19th century robber barons like J.P. Morgan and Cornelius Vanderbilt built museums and contributed to colleges and civic organizations. These gestures helped keep socialism at bay.
Whether it’s due to the influence of technolibertarianism, pure greed or obliviousness, tech titans are relative skinflints compared to the manufacturing giants they’ve supplanted. Yes, there’s the Bill and Melinda Gates Foundation (though its “philanthrocapitalism” model is staggeringly ineffective). But Steve Jobs kept almost every cent. Facebook and Twitter are basically “non-players” in the philanthropy world. Google doles out roughly 0.02% of its annual profits in charitable grants.
Some say the techies aren’t cheap — just skittish. “A lot of the wealthy in Silicon Valley are newly wealthy,” said E. Chris Wilder, executive director of the Valley Medical Center Foundation in San Jose. “That money still feels a little too tenuous; still feels fleeting. And the economic downturn has reinforced that feeling.”
Whatever the cause, underemployed and overcharged Americans expect tech’s 1% to start stepping up.
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